Shipping

We will do our best to deliver the order as soon as possible. Confirmed and paid for orders will be shipped the same or next working day. However, we do not always succeed in meeting this, for example because the products are out of stock. The product page shows the estimated delivery time. Should we not meet the date of the delivery for any reason, we will inform you of this as soon as possible. 

Shipping options

We ship with PostNL (Dutch Postal service),DPD and DHL. Only when needed we ship with UPS. We have the option to ship to pickup locations and service stations by PostNL, DHL and UPS. For most Western European countries you can choose a pickup location at the checkout. In the table below you will find shipping options per country. 

Packaging

We ship in neutral plain carton boxes. On the shipping label it states "FASHIONHUB" as sender with our address in the Netherlands. 

Pickup in the showroom in Utrecht

We have a showroom in Utrecht, The Netherlands. It is possible to pickup your order here. You do not pay any shipping costs. Prepaid orders can be picked up by appointment only during working days. It is possible to fit your shoes in the showroom. You will need to make a separate appointment for a fitting session. There will always be only one customer only present per appointment. Read more about our showroom and pickup options here.

Shipping destinations

We ship worldwide. For most countries we have predetermined shipping methods and costs. For countries outside the European Union (EU) we will deduct 21% VAT automatically at checkout. Please note that custom duties and VAT may be added when your package arrives in your country. We always add an invoice to any order that ships outside the EU. 

  THE EUROPEAN UNION WITH PICKUP/SERVICEPOINTS

The appropriate VAT rate for your EU country is applied at checkout. 

Country Default method Delivery time Small package Bigger package PostNL postal service + Pickup pointsServicepoint PostNL

DHL courier service + Pickup pointsServicePoint DHL/DPD

UPS courier service + Pickup pointsServicepoint UPS

Paid RETURN label

Netherlands DHL 1-3 days € 5,95 € 5,95
Belgium DHL 1-3 days € 7,95 € 9,50
Germany DHL 1-4 days € 7,95 € 9,50 -
Luxemburg DPD 1-4 days € 11,00 € 14,00 -
France DPD 1-3 days €12,10 € 15,10 -
Italy, Denmark   DPD 2-5 days € 14,25 € 18,00 -
Spain  DHL 2-6 days € 17,00 € 24,50 - - -

Other EU countries: 

               
EU1 - Austria, Czech Republic, Poland DHL 2-5 days € 15,00 € 29,00  -  -  -
EU2 - Sweden, Finland  DPD 2-5 days € 19,50 € 24,00  -
EU3 - Ireland, Portugal  DHL 2-6 days € 17,00 € 24,50  -  -  -  -
EU4 - Bulgaria, Romania, Slovakia, Slovenia, Croatia DHL 3-6 days € 18,50 € 24,50  -  -  -  -
EU4 - Greece, Hungary DHL 3-7 days € 20,00 € 24,50  -  -  -  -
EU Baltic -  Estonia, Latvia, Lithuania DHL 3-7 days € 24,00 € 32,00  -  - - -

For returns within the EU we offer a return label for most countries for a small fee, read more about returns here.

      REST OF THE EUROPE

21% VAT will be deducted at checkout for customers outside EU. 

Country 

 

default method 

Delivery time

UPS courier service + Pickup points
DHL courier service + Pickup pointspair of pumps

UPS courier service + Pickup points
DHL courier service + Pickup points
pair of
boots

UPS courier service + Pickup pointsDHL courier service + Pickup pointsbigger package

PostNL postal service + Pickup pointspostal service

Special inside EU destinations            
Malta, Cyprus (shipping fee is non refundable!) Postal 5-15 days - - - € 32,00
Canary Islands (21% tax reduction) Postal 5-15 days - - - € 32,00
             
Outside EU inside Europe *             
Norway  (21% tax reduction) UPS 3-8 days € 36 € 48 € 52 € 52
Switzerland  (21% tax reduction) UPS 2-6 days € 36 € 48 € 52 € 52
United Kingdom (21% tax reduction for orders with value over 153 Euro)*** UPS/DHL 2-6 days € 24,95 € 24,95 € 24,95 n.a.
Other European countries outside EU Postal only         € 45,00 - 75,00

Please note for order outside EU:

  • UPS charges are based on volume weight; shoes are expensive to ship because they are high in volume.
  • Please note that you do not pay VAT in our shop BUT you might have to pay custom duties and VAT to your local customs office. The shipping, handling and customs fees are non-refundable in case of a return.  
  • We may have to charge additionally for delivering to remote areas inside and outside EU - please contact us before ordering for delivery in remote areas. You probably know when you live in a remote area, to make sure check here before ordering: https://www.trackingmore.com/remote_area.php#table. We may ship with postal service for remote areas. 
  • There is a 5 Euro surcharge included in the costs for shipping to UK because of handling Brexit regulations 

    USA, Canada and rest of the world

21% VAT will be deducted at checkout for customers outside EU. For all countries outside EU we offer the option to arrange your own shipping. Cost for making customs documents and prepare pickup is 20 Euro. 

Country

 

default
shipping method 

UPS courier service + Pickup points
DHL courier service + Pickup points
1 pair of pumps

UPS courier service + Pickup points
DHL courier service + Pickup points
1 pair of
boots

UPS courier service + Pickup pointsDHL courier service + Pickup points
bigger package

PostNL postal service + Pickup points postal
1 pair

PostNL postal service + Pickup points postal
bigger

USA, Canada & Mexico   UPS € 67,00 € 85,00 € 149,00 € 42,00 €85,00
Australia / New Zealand Postal  € 94,00 € 135,00 € 260,00 € 45,00 €89,00
             
Rest of the World - Postal service only            
Africa Postal        € 41,00 €84,00
Middle East (incl. Turkey, VAE) Postal   € 141,00   € 35,00 €68,00
South Americas Postal       € 62,00 €88,00
Asia Postal       € 52,00 €89,00
Pacific Island (French) Postal        € 45,00 €89,00

Please note for orders outside Europe:

  • UPS/DHL charges are based on volume weight; shoes are expensive to ship because they are high in volume.
  • Please note that you do not pay VAT in our shop BUT you might have to pay custom duties and VAT to your local customs office. The shipping, handling and customs fees are non-refundable in case of a return.  
  • We may have to charge additionally for delivering to remote areas outside EU - please contact us before ordering for delivery in remote areas. You probably know when you live in a remote area, to make sure check here before ordering: https://www.trackingmore.com/remote_area.php#table. We may ship with postal service for remote areas. 
  • We do not ship to RUSSIA or customers using a Russian creditcard and/or a Russian .ru email extension for ordering. 

 

Contact us first before you order if your country is not listed here!!! 

We follow EU legislation for handling returns. Please read our "returns" policy here. 

 

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