Our shoes and gloves are shipped from different warehouses, but always from Europe. Your shoes may be delivered to you from The Netherlands, Germany or Italy.
We have a flat fee shipping policy regardless from which location the shoes are sent. If you order contains more shoes from different warehouses, you pay for shipping only once.
We ship from Monday to Friday. An order is normally packaged and shipped the next working day after ordering.
Shipping is free within the EU for orders over €250,-.
Please note: if you order from outside the European Union (EU) we automatically deduct the Dutch VAT taxes of 21% for you. You do not have to pay taxes on your order when you are outside the EU. You may have to pay additional taxes although when you receive the package in your country.
|Destination||Expected delivery time||Shipping costs||Shipper**|
|Netherlands||1 - 3 days||€ 4,50||DPD/GLS|
|Belgium||1 - 3 days||€ 6,00||DPD/GLS|
|Germany||1 - 5 days||€ 6,00||DPD/GLS|
|Luxembourg||1 - 4 days||€ 6,00||DPD/GLS|
|France (incl. Monaco)||1 - 4 days||€ 10,00||DPD/GLS|
|United Kingdom||1 - 4 days||€ 10,00||DPD/GLS|
|Austria and Poland||2 - 4 days||€ 11,00||DPD/GLS|
|Danmark and Sweden||2 - 4 days||€ 11,00||DPD/GLS|
|Ireland, Portugal and Italy||3 - 6 days||€ 15,00||DPD/GLS|
|Finland, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia||4-12 days||€ 24,00||DPD/GLS|
|Greece||12 - 24 days||€ 45,00||DPD/GLS|
|Rest of Europe within EU (incl. Malta)||3 - 8 days||€ 28,00 to 36,00||DPD/GLS|
Please note: we do not ship daily outside EU. There may be some delay before shipments are processed. Shipments outside EU will be send out at least every friday.
|Outside EU Destination (no VAT tax, 21% price reduction at checkout)||Expected delivery time||Shipping costs < 2KG||up to 10KG||Shipper|
|Norway and Switzerland||4-12 days||€ 22,95||€ 40,00||DPD/GLS|
|Rest of Europe outside EU||4-15 days||€ 30,00||€ 40,00||B2C/GLS|
|USA (US customs may be slow!!)||8-35 days||€ 32,00||€ 70,-||B2C/GLS|
|Canada, Mexico||8-28 days||€ 32,00||€ 70,-||B2C/GLS|
|South America: Caribbean Netherlands, Brazil, Chili, Argentina, Paraguay, Uruguay||8-28 days||€ 32,00||€ 70,-||B2C/GLS|
|Australia/New Zealand||12-35 days||€ 35,-||€ 75,-||B2C/GLS|
|Asia: Japan, China, Korea, Singapore, Malaysia, Thailand||12-35 days||€ 35,-||€ 75,-||B2C/GLS|
|Middle East: Bahrain,Israel, Kuwait, Lebanon, Oman, Qatar, Turkey, UAE||12-35 days||€ 35,-||€ 75,-||B2C/GLS|
|Curaçao, Caribbean Netherlands||24-42 days||€ 35,-||€ 75,-||B2C/GLS|
|Other countries - Please contact us first*||24-42 days||Average € 35,-||Average € 75,-||Postal services|
* Countries that are NOT mentioned above, can not be selected as shipping destination in our webshop. Please contact us to inform about possible options for shipping.
** we can't deliver to pick up point for DHL/DPD yet. We are working on this.
*** the new HERO stock will be delivered with GLS. You get an email with the possiblity to pickup at a GLS station.
For all EU customers: products can always be returned within 14 days according to European regulations. Read more about returns and the European regulations in the customer support FAQ.
Always contact us first before returning products or use the "returns" option on this site under "My Account". Return shipments without return number will not be processed and will be lost. Please use the form to contact us or send an email to email@example.com