Customer support FAQ

The frequently asked questions at Shoebidoo Shoes. Is your question not listed? Contact us at info@shoebidooshoes.com or use the form to the right. 

1 Ordering
1.1 What is the difference between "in stock", "pre-order" and "made-to-measure" products?

All shoes and gloves in our store are either in stock and can be delivered directly or need to be manufactured first before they can be delivered to your home. The most important difference is the delivery time and the return policy. Please see the table below to compare.

 

Type Time to deliver Returns 
In stock  Within 1 to 3 working days Possible within 14 days
Pre order 3 weeks up to 8 weeks (stated in delivery time for product) Possible within 14 days AFTER shipment
Made to measure 4 weeks up to 12 weeks Not possible
1.2 What is the sizing system for Shoebidoo Shoes?

Shoebidoo Shoes uses the European (Italian) shoe sizing system. If you are used to buying shoes in Europe (except in France) the sizes are the same as you are used to wear.

Please not specific sizing notes per brand and model. Some shoe models have a slightly different sizing than the generic European shoe size. We always mention difference in sizing on the product pages. 

If you are not sure about your shoe size in European sizes or for a specific model, please contact us and send us your measurements. See measuring your sizes

If you need to convert you US, UK or other shoe size to European, please use our size table

1.3 Pre-orders

Some models may be pre-ordered in our webshop. The same conditions apply as for a normal order: 

  • you can always cancel your order and get a refund before shipment. 
  • you can return the shoes after delivery within 14 days as usual. 

Please note that the shipping date for pre orders is a rough estimate. It is also possible that a pre-order product can not be delivered because the factory did not ship to our warehouse. In this case your order will be cancelled and refunded. 

2 Returns
2.1 How do I return a product?

Products that were bought from stock can always be returned within 14 days according to European regulations. One times exchange for a different size or colour is possible when this model is still in stock.

 

If exchange is not possible, your money will be refunded, INCLUDING shipping costs for all EU customers, using the payment method that was used to buy the product. 

Please note that we can not refund shipping costs for customers outside of the EU. 

 

Products that were "made-to-measure" can not be returned. These products were made on your request. Only if there are flaws in material or production products may be liable for returns or refund. 

 

PLEASE NOTE: always contact us first before returning products. Return shipments without RMA number will not be processed and will be lost. Please use the form to contact us or send an email to info@shoebidooshoes.com

2.2 Shipping costs for returns

The shipping costs for returns are to be paid by the customer. The shipping costs for return shipments may vary per country and destination. Products are to be returned to our warehouse in the Netherlands.

Please make a RMA request to receive a RMA number and the shipping address before you return any products. Product without RMA an not be exchanged or refunded. 

You can either send us a message stating at least your order number using the contact form or request a return when you are logged in to our web store. 

3 Shipping
3.1 Can you ship to a pickup point?

It is not possible yet to deliver to pickup points of DHL or DPD. We are working on this. 

3.2 In what packaging do we send the shoes?

Shoes are packed in a plain brown carton box without any marking except for the sender "FashionHub". There is no mention of the content or the name of our webshop on the shipping box.

 

Some shoes may be send in a plastic sack containing the shoe box. Also this package is without mentioning the content or name of webshop. 

3.3 Where are the products shipped from?

Our "in stock" products are shipped from our main warehouse in the Netherlands. Some "in stock" boots are shipped directly from the manufacturer in Germany or Italy. The shipping costs will always be the same, no matter what the location of shipment is. 

Our "made-to-measure" products are shipped to you directly from Italy. The shipment costs are the same except if extra insurance or other shipping options are needed. 

Please be aware that shipments to a destination outside the European Union may induce extra costs for customs and taxes. You will however not pay VAT at checkout, which makes our prices 21% lower. 

3.4 What are the shipping costs?

Products are shipped within the EU by DHL or DPD, please see the shipping cost overview for Shoebidoo Shoes. Shipping costs are automatically calculated at check out based on country and postal code. 

If your country is not listed in the shipping overview, please contact us first before ordering. 

Contact us
* Required fields
This site uses cookies to give you the ultimate high heel shopping experience. Manage cookies