Can't find boots that fit your calves or thighs? Or would you like your heels in your own colours? Most Sanctum Shoes models can be made especially for you, by hand in our own family-run factory in Italy.
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Custom orders are placed through our sister webshop Sanctum Shoes. |
How does it work?
Measure your legs
Follow our measuring guide. Measure both legs while standing on flat feet, and use the largest measurement. Not sure? We are happy to help you with tips or check your measurements.
Choose your model and options
Choose a Sanctum Shoes model on the Sanctum website and select your colours and sole. For made to measure, choose "Custom measurements" and fill in your measurements, or simply discuss them with us.
Pay and we start production
Custom orders are paid in advance. Before your boots go into production, we check your measurements. We keep you informed by email.
Receive your boots
Production takes 6 to 18 weeks, depending on the model, size and factory. Your boots are then shipped from our warehouse in the Netherlands, or you can pick them up in our showroom in Utrecht.
Please measure carefully: custom orders cannot be returned.
Because your boots are made especially for you, the right of withdrawal does not apply. The only exception is a production fault. Take your time to measure, and contact us if you have any doubts. We would rather check your measurements twice.
What can be customised?
- Colours: the outside, the lining, and the heel and platform covers. See all our colours.
- Sole: natural or black leather, or a coloured sole. You can see the options per model on the product page. Red soles are not possible.
- Calf, thigh and top circumference (made to measure, for knee, thigh and crotch boots).
The material of each model stays the same, for example nappa leather. The ankle, shaft height, heel height and foot size cannot be changed either.
Please note: we do not make completely new models or add details such as extra belts. A new design needs several samples before it is right, which makes it very expensive and time-consuming, and it does not always turn out well.
Which option suits you?Not sure? Measure your legs first and compare them with our size table. |
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Standard size Are your measurements within 5 mm of the size table for your shoe size? Then our standard boots will fit you, and you can order them from stock. |
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Made to order (MTO) Your size is standard, but you would like a different colour, or your size is no longer in stock. You choose the colours inside and outside and the sole. Even for models we no longer produce ourselves, we often still have the materials at the factory, so we can simply make a pair for you. A made-to-order pair costs about €45 more than the same model from stock. Some colours have a small extra charge. |
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Made to measure (MTM) Your calves or thighs are wider or narrower than the size table. We make your boots with your own calf, thigh and top circumference, in the colours you choose. This is possible for knee, thigh and crotch boots, and costs €65 extra on top of made to order. |
Frequently asked questions
Almost all Sanctum Shoes models can be made to order in your own colours. Custom measurements are possible for knee, thigh and crotch boots, because we can only adjust the calf, thigh and top circumference. For pumps and ankle boots, this is not applicable. Models from other brands, such as Giaro, cannot be customised.
Sanctum Shoes is our own brand and sister webshop. All custom options are available there, so you can choose your model, colours and measurements in one place. You are helped by the same team.
Yes. Send us your measurements and we will check them, or ask us for tips by phone or WhatsApp. You can also place your order first and visit our showroom in Utrecht by appointment, where we measure your legs for you. In that case, you do not need to fill in your measurements right away.
Custom orders are made to your measurements, so they cannot be returned or exchanged, unless there is a production fault. That is why we check your measurements before production. Please measure carefully and contact us if you have any doubts.
No. Red soles are not possible because of possible legal problems with Louboutin. You can see the available sole colours per model on the product page.
Questions?
Send us a WhatsApp at +31 6 53616456 or an email at [email protected]. We are happy to help you choose the right option.