How to return a product

For all EU customers:

Products can always be returned within 14 days according to European regulations. Read more about returns and the European regulations in the customer support FAQ.

Always contact us first before returning products or use the "returns" option when you are logged in to your account under "My Account".

PLEASE NOTE: Return shipments without return number will not be processed and will be lost. Please use the contact form in the "customer service" menu to contact us or send an email directly to if you have any questions. 

Returns that are received late, have visible traces of wear or are damaged may be subject to a restocking/repair fee which will be deducted from your refund. For large orders (over 5 pairs) we may have to charge a handling fee for returns.  Please contact us first for larger orders. 

Returning products for NON-EU customers

  • You have the same rights and obligations as EU customers except that we do not refund the original shipping costs, we only refund the product price you payed.  
  • You will have to pay for the shipping costs to return the product to our warehouse in the Netherlands. 
  • We do not refund any customs fees or VAT payed by you to your local custom office. Please contact your customs office to get a refund for any custom fees. 
  • For large orders over 5 pairs we may have to charge a handling fee for returns.  Please contact us first if you order or return larger orders. 

Company information

Shoebidoo Shoes / FashionHub BV

Our Office ( no returns ):
World Trade Center The Hague
Prinses Margrietplantsoen 33
2595 AM Den Haag
The Netherlands
+31 - 85 - 001 36 11

My account

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