How to return a product
For all EU customers:
You are entitled to cancel your order up to 14 days after receipt without notice. After the cancellation of your order you will have 14 days left to return your product. You will then be credited with the full order amount including shipping. Only the costs for returning from home to the webshop are at your own expense. These costs are around €6.95 per package in the Netherlands, check your carrier's website for exact rates for your country of origin.
If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and attached labels - if reasonably possible. To use this right, you can contact us at [email protected] We will then refund the due amount within 14 days after your return has been returned, provided that the product has already been returned in good order.
Always contact us first before returning products or use the "returns" option when you are logged in to your account under "My Account".
PLEASE NOTE: Return shipments without return number will not be processed and will be lost. Please use the contact form in the "customer service" menu to contact us or send an email directly to [email protected] if you have any questions.
Returns that are received late, have visible traces of wear or are damaged may be subject to a restocking/repair fee which will be deducted from your refund. For large orders (over 5 pairs) we may have to charge a handling fee for returns. Please contact us first for larger orders.
Please note: we do not refund the extra payment costs (paypal, klarna) that the customer has chosen instead of the free of charge payment options we offer.
Made to measure products
For products purchased from this webshop that are custom made according to the specification you have entered, the right of withdrawal is not applicable. The sale is therefore final after successful payment. If a product is made-to-measure this is explicitly stated in the product information.
Returning products for NON-EU customers
- You have the same rights and obligations as EU customers except that we do not refund the original shipping costs, we only refund the product price you payed.
- You will have to pay for the shipping costs to return the product to our warehouse in the Netherlands.
- We do not refund any customs fees or VAT payed by you to your local custom office. Please contact your customs office to get a refund for any custom fees.
- For large orders over 5 pairs we may have to charge a handling fee for returns. Please contact us first if you order or return larger orders.