Shipping & delivery
We ship worldwide from our warehouse in Utrecht, the Netherlands. We work with three carriers: PostNL, DHL and UPS.
Shipping costs
Shipping costs vary depending on your location, the carrier and the size of your order. You can view all shipping options and the exact costs at checkout, before you pay.
Delivery time
We aim to ship all in-stock orders within 1-3 business days after we have received your payment. The delivery time after that depends on the carrier and your location, and is shown at checkout. In a hurry? For international orders, UPS Express is the fastest option.
Product not in stock
Occasionally a product is temporarily unavailable. If this happens, we will always email you before we ship your order.
Track your order
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
Frequently asked questions
Shoes are always packed in a neutral, plain brown carton box or wrapped in paper, without any marking on the outside. The sender on the address label is "FashionHub BV".
Most likely, yes. We ship to most countries worldwide. Please check the checkout first: if your country is listed there, we can ship to you. Is your country not listed? Please contact us, and we will make you a quote based on the weight and size of the model you would like. Please note that additional costs may apply for remote areas, such as islands. You can check if you live in a remote area here. If so, please contact us before you order.
Yes, it is possible to send your package to a pickup point. For most European countries, you can find PostNL, DHL and UPS pickup points near your location at checkout.
Yes, as long as your order has not been shipped yet. Please contact our customer support as soon as possible with your order number. Once the order has been dispatched, we are unable to make any changes. You can then return it via our return policy.
First, please check the tracking link in your shipping email. Is your package delayed, or has the status not changed for several days? Please contact us with your order number. We will start an investigation with the carrier and keep you updated. Please note that this can take some time. If your package turns out to be lost, we will find a solution together with you, such as a new shipment or a refund.
This can happen when a package is not picked up in time, or when the address is incorrect. We will contact you to arrange a new shipment. Please note that the costs of the new shipment are the customer's responsibility.
Shipping outside the EU
For destinations outside the EU, we deduct 21% Dutch VAT. The prices at checkout are therefore without VAT. Please note:
- All import costs in your country, such as customs duties, local taxes and handling fees, are the customer's responsibility.
- Import duties can depend on the country of origin. Our shoes are made in Italy, Poland and China. This matters especially for customers in the USA. Not sure where your model comes from? Please contact us before you order.
- These costs are charged by your local customs office or the carrier, usually upon delivery. We are unable to predict or refund customs charges. Please contact your local customs office if you would like to know the costs in advance.
- If you refuse to pay the import costs, your package will be returned to us. The return shipping costs and any fees charged to us will be deducted from your refund.
Pick up at our showroom
You can also pick up your order for free at our showroom in Utrecht. Please note that you will need to place your order and schedule a pickup time in advance, as we are not always available. Would you like to try on other models as well? You can combine your pickup with a fitting appointment. We only schedule one customer per appointment, and you are welcome to bring someone along.
Questions?
You can contact our customer service by email at [email protected], by phone or WhatsApp at +31 6 53616456, or via our contact form. Our customer service hours are from 10 AM to 4 PM (CET). You can email us in English, Dutch, German, French or Italian. We reply in English, Dutch or German, and emails in French or Italian are answered in English. Phone support is available in English and Dutch.