Customer service FAQ & contact

Please find the customer support FAQ for the Shoebidoo High Heel Boutique on our knowledge base HighHeelHub. You can also click the icon on the right to access the FAQ directly or send us a message. 

 

How to contact us: 

The most efficient way to contact us is by email or WhatsApp. We are not always able to get to the phone in time. Please note that we are based in the Netherlands, Europe.

Regular business hours are from 09.00 tot 17.00 CET (Central European Time). Our showroom and the possiblility for pickup and fitting are only available AFTER placing a paid order and only on business hours by appointment only, monday to friday.  

 

chatEasiest way to contact us is to click on the icon on the right bottom of the screen. Either choose "chat" or "email" or "helpdesk". If we are online you will see a notice. If not the message will be send to our mail queue and we will answer as soon as we can. 

NLSecond best is to contact us via WhatsApp: +31-6 428 30145.  Send a message using your favorite device and state your question.

Email us directly on: [email protected]. You can also use the form to the right to send a message to this email address. 

 

NLYou can also call us directly on +31-6 428 30145 or leave a voicemail message on our service desk phone: + 31-85-808 1274 (please always mention your order number and name)

 

Language support          

We speak and write: English and Dutch.

We also read: German, Italian and French. Feel free to email or whatsapp us too in these languages. 

 

The "High Heel Hub" knowledge base

We choose to combine the support for our webshops into one support. We call this the "High Heel Hub". You can find a lot of answers for frequently asked questions. Is your question not listed? Contact us on one of the above channels. The web URL for the High Heel Hub is: https://highheelhub.trengohelp.com. 

 

Other channels

You can also find us on various Social Media channels. We are not as responsive to postings and messages and read these channels only occasional: 

 Instagram: @shoebidoo, @sanctumshoes, @giarohighheels

 Facebook: @shoebidoo

 Twitter: @shoebidoo

 Pinterest: @shoebidoo 

Fetlife: @shoebidoo

Start typing and press Enter to search

Wir benutzen Cookies nur für interne Zwecke um den Webshop zu verbessern. Ist das in Ordnung? Ja Nein Für weitere Informationen beachten Sie bitte unsere Datenschutzerklärung. »