We care about our products and do our utter best to deliver them to you in top condition. Sometimes it may happen that a product is damaged during shipping or something else is wrong which entitles you to our warranty service.
You are legally bound to notice us of a warranty claim within two months after placing your order.
It can always happen that something does not go as expected. Please inform us first if something is wrong with our products by emailing to firstname.lastname@example.org.
If this does not lead to a solution, it is possible to make a request for mediation by the Stichting WebwinkelKeur in the Netherlands via https://www.webwinkelkeur.nl/consument/geschil/.
Starting from the 15th of Februari 2016 it is possible for consumers to file complaints on the ODR platform of the European Commission. This ODR platform can be found on: http://ec.europa.eu/odr.